Refund Policy

Introduction

At Edgy Sport, every product is customized for each client. Because of this, our refund policy is designed to balance fairness and efficiency while maintaining the quality standards we promise. Please review the terms below carefully to understand how refunds, replacements, and cancellations are handled.

1. Refunds for Custom Orders

All Edgy Sport products are custom-made to order. Refunds and cancellations are not available once production has begun or any employee work or company resources have been used for your order. Requests must meet the conditions in section 9 and are subject to Edgy Sport’s discretion.

2. Refund Exceptions

All sizing and design details are approved by the client before production begins. Therefore, refunds will not be issued for sizing, color, or design-related reasons. If a client discovers a confirmed manufacturing defect in the final product, Edgy Sport may offer a replacement at no additional cost. Refunds are not available for these cases.

3. Sample Packs and Non-Custom Items

Edgy Sport does not sell stock items. All products are made to order. For larger orders, clients may request sample packs; however, samples are non-refundable, and the client is responsible for the sample cost.

4. Replacements and Store Credit

If a product defect is confirmed, Edgy Sport will provide a replacement free of charge. Replacements are only issued for approved cases, and no refunds or store credits are offered.

5. Return Shipping Costs

If a replacement is approved, Edgy Sport will cover the shipping cost for the replacement items.

6. Return Authorization

Before any replacement is issued, the client must receive written approval or a Return Authorization from Edgy Sport. Items returned without authorization will not be accepted.

7. Timeframe for Requests

Clients must report any defects or quality concerns within 7 days of receiving their order. Requests made after this period may not qualify for replacement.

8. Refund Processing

Refunds are issued only for eligible requests approved under section 9. After production has started, confirmed defects will be handled through a replacement shipment. Clients do not need to return defective items for replacement in approved cases.

9. Order Cancellations

You may request a cancellation or refund within one week of payment, only if production has not started and no employee work or company resources have been used for your order. Requests made after this one-week period are not eligible. Meeting these conditions does not guarantee approval; all requests are reviewed at Edgy Sport’s discretion. Contact hello@edgysport.com to request a review. No cancellation fee applies to an approved eligible cancellation.

10. Mockup Approval

All custom orders require mockup approval before production starts. Once a mockup is approved, no changes can be made to the order. Any cancellation or refund request must meet the conditions in section 9 and remains subject to Edgy Sport’s discretion.

11. Refund Method

Approved eligible refunds will be issued using the original payment method through our checkout payment provider.

12. Geographic Scope

This refund policy applies only to orders shipped within the United States.